Terms and Conditions
Payment - Payment can be made via our secure checkout. Your debit/credit card or PayPal payment only will be debited once the item has been shipped.
Privacy Policy - This privacy policy sets out how we use and protect any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may collect the following information
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
Price and information Errors
It is our aim to keep all information on this website correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website or to products and prices described in the site, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material. Price errors. If we make a pricing error, we will cancel this order and refund and payment made. If for any reason, a price appears on the website as £0.00, any orders placed for this item will be cancelled and any monies taken refunded.
Managers Discretion :We retain the right to refuse a sale of any goods for any reason.
Product warranty
All products are supplied with a manufacturer's guarantee. All goods and services are sold in accordance with the EU Consumer Rights Directive (2011/83/eu). The purpose of this directive is to ensure that the consumer is given clear and accurate information about the goods and services supplied by the retailer to help give consumers confidence when buying online.
Returns
All goods being returned should be sent to:
Fivesend
Internet Returns
5 Mitre Lane
Exeter
Devon
EX4 3BB
Reporting Damage in transit / delivery issues
Please notify us immediately if you experience or have experienced any delivery issues. We must be notified within 3 working days. If you have received an item that has sustained damage in transit contact us immediately as we will need to claim under our insurance provider. If a product is delivered faulty or a fault occurs within the first 14 days from the delivered date (and the fault is covered under the manufacturers guarantee) then we will collect the item and have it returned, where we will inspect and, if found faulty, return the item to the manufacturer for repair. If a fault is reported after a 30 day period from delivery, then it is the consumer's responsibility to return the item to us, where we will inspect and if found faulty return the item to the manufacturer for repair. Once repaired, the item will be returned to the consumer at no extra cost.
Distance selling regulations and order cancellation
You have the right to cancel your order by notifying us in writing or via e-mail within 14 working days from the date of delivery. It is then your responsibility to return any such goods in the condition in which they were supplied to you by us to include all original packaging. Please note that once we have been notified and the refund notification has been accepted you have 14 days to return the goods to us using a secure service. Please ensure that the item to be returned is sent via a recorded service and in adequate protective packaging. We will not be responsible for any items lost or damaged in transit from the consumer to us.
The consumer responsible for the cost of returning any goods to us. Goods returned incomplete, damaged, or in any condition other than saleable as new. for example, original packaging missing, protective film removed, scratches ect, can not be accepted. Please note it is also the consumers responsibility to pay all outgoing shipping charges involved in the initial supply of a returned product under the 14 days terms.
Please ensure that the item to be returned is sent via a recorded service and in adequate protective packaging. fivesend will not be responsible for any items lost or damaged in transit from the consumer to us.
Once we have received your order back we will issue a full refund less any outgoing delivery charge within 7 working day
Stock
We aim to maintain stocks of all the products shown on our web site. However, all products and services are subject to availability and may be withdrawn at any time. If we are unable to supply ordered goods, we will refund any money already paid or hold the order until we can fulfill the requirement. In some circumstances the products will need to be ordered from a supplier. If so, your order may take a few days to arrive. We will contact you if there is any excessive delay.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps monitor web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us monitor data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.
We are pleased to offer our customers the chance to recycle their old electrical items.
If you're buying a new electrical item, we will recycle your old one for free. Why recycle?
Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
To return any unwanted items to be recycled under the terms and aims of the Weee regulations customers are invited to do any of the following
1) simply drop your unwanted item back to us within 28 days of the purchase of your new item. This should be on a like for like basis i.e. an old amplifier returned to us for recycling due to the fact you have purchased a new amplifier from us.
2) alternatively we will arrange collection of your old item for recycling to coincide with delivery of your new item that you are purchasing. Once again this has to be on a like for like basis where by the new item would be able to be regarded as a replacement for the old to be recycled item
3) If you wish to send an item back to us for recycling please send it to our normal trading address fivesend, 14 Penn Lane, Brixham, Devon, TQ59NP tel 07805 459880. Please email us if you wish us to arrange a collection for you and please provide details of your new purchase or one of our order numbers
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
